RETURN AND EXCHANGE

**Return and Exchange Policy**

**1. Returns**

We want you to be completely satisfied with your purchase from NISHREY ALANKAAR. If for any reason you are not satisfied with your order, we offer a hassle-free return policy within 14 days from the date of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

**2. Exchanges**

If you would like to exchange your purchase for a different size, color, or style, we offer exchanges within  30 days from the date of delivery. To be eligible for an exchange, your item must be unused, in its original condition, and in the original packaging.

**3. Return Process**

To initiate a return or exchange, please follow these steps:

- Contact our customer support team at 9810937510 within the specified return/exchange period to request a return authorization.
- Our customer support team will provide you with a return/exchange authorization and instructions on how to proceed.
- Pack the item securely in its original packaging, including any accessories or documentation that came with it.
- Ship the item back to us using a trackable shipping method. Please ensure that the package is adequately insured, as we are not responsible for lost or damaged returns.
- Once we receive your return/exchange package, our team will inspect the item(s) to ensure they meet our return/exchange criteria.
- If the item(s) meet our return/exchange criteria, we will process your refund or exchange as per your request.

**4. Refunds**

Refunds will be issued to the original payment method used for the purchase within 10 days of receiving the returned item(s). Please note that shipping charges are non-refundable, and the cost of return shipping will be deducted from your refund, unless the return is due to our error.

**5. Non-Returnable Items**

Certain items are non-returnable and non-refundable, including:
- Custom-made or personalized jewelry
- Earrings (for hygiene reasons)
- Sale or clearance items

**6. Damaged or Defective Items**

If you receive a damaged or defective item, please contact our customer support team immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect to process your request.

**7. Contact Information**

If you have any questions or concerns about our return and exchange policy, please contact our customer support team at 9810937510.